Privacy Policy
Your privacy is important to us
Last updated: June 20, 2025
Introduction
Welcome to ASMR.so. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI ASMR video generation service. Please read this privacy policy carefully.
Information We Collect
We collect information you provide directly to us, information we obtain from third-party sources, and information we collect automatically when you use our service.
Personal Information
When you create an account, we collect your email address, name, and profile picture from your Google account through OAuth authentication.
Usage Data
We automatically collect information about your interactions with our service, including the videos you generate, prompts you use, and features you access.
Payment Information
Payment processing is handled by Stripe. We do not store your credit card information on our servers.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our service, process payments, communicate with you, and ensure security.
- Provide and maintain our AI video generation service
- Process payments and manage your credit balance
- Send you service-related communications
- Improve our service and develop new features
- Detect and prevent fraud and abuse
- Comply with legal obligations
Payment Processing and Stripe
We use Stripe as our payment processor. Stripe is a certified PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.
Stripe Security Features:
- All credit card information is encrypted and stored securely by Stripe, not on our servers
- Stripe is compliant with PCI DSS Level 1 requirements
- Payment data is transmitted using industry-standard encryption
- We do not access or store your complete credit card information
- Refunds are processed through Stripe's secure systems
Data Sharing with Stripe: We share necessary transaction information with Stripe to process your payments, including your name, email address, and transaction details. This information is handled according to Stripe's Privacy Policy.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy.
Exceptions:
- Service providers who assist us in operating our service
- Payment processors (Stripe) for handling transactions
- When required by law or to protect our rights
- In connection with a business transfer or merger
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law or for legitimate business purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, or delete your data.
Refund and Billing Policy
We are committed to providing transparent billing and fair refund policies.
Dispute Resolution
If you have any billing disputes or issues with our service, please contact us immediately. We are committed to resolving all disputes fairly and promptly.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]