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Terms of Service

Please read these terms carefully

Last updated: June 20, 2025

Acceptance of Terms

By accessing and using ASMR.so, you accept and agree to be bound by the terms and provision of this agreement.

Service Description

ASMR.so is an AI-powered video generation platform that creates ASMR content using advanced VEO3 technology. Our service operates on a credit-based system where users purchase credits to generate videos.

User Account

You must create an account to use our service. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

Account Requirements:

  • Provide accurate and complete information
  • Maintain the security of your account
  • Notify us of any unauthorized use
  • You must be at least 18 years old to use our service

Credit System

Our service uses a credit-based payment system. Credits never expire and can be used to generate videos.

Credits are non-refundable once used for video generation
Credits never expire and remain in your account
Credit packages are one-time purchases, not subscriptions
Pricing may change, but purchased credits are not affected

Payment and Billing Policy

All payments are processed securely through Stripe, our certified payment processor.

Payment Policies:

We accept all major credit cards and digital payment methods supported by Stripe
All transactions are encrypted and processed using industry-standard security protocols
Billing is handled by Stripe with PCI DSS Level 1 compliance
You will receive email receipts for all transactions
We maintain detailed transaction records for customer service and dispute resolution

Pricing Terms:

All prices are clearly displayed before purchase
Prices are in USD and may be subject to applicable taxes
We reserve the right to change pricing with advance notice
Promotional pricing may have specific terms and conditions

Refund Policy

We strive to provide excellent service and fair refund policies.

Credits are automatically refunded if video generation fails due to technical issues on our end
Refund requests for purchased credit packages will be evaluated case-by-case within 30 days
Refunds are only available for unused credits
All refunds are processed through Stripe and may take 5-10 business days
We reserve the right to refuse refunds for accounts that violate our terms
Chargebacks may result in account suspension pending resolution

Dispute Resolution and Customer Service

We are committed to resolving customer issues promptly and fairly.

1
Contact our support team at [email protected] for any billing or service issues
2
We will investigate and respond to all inquiries within 48 hours
3
Detailed transaction records are maintained for dispute resolution
4
Unresolved disputes may be escalated through Stripe's dispute resolution process
5
We comply with all applicable consumer protection laws

Acceptable Use

You agree to use our service only for lawful purposes and in accordance with these terms.

Prohibited Activities:

  • Generate illegal, harmful, or offensive content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to reverse engineer our technology
  • Use the service for commercial purposes without permission

Intellectual Property

You retain rights to the content you create using our service. However, you grant us a license to use your content for service improvement and marketing purposes.

Limitation of Liability

Our liability is limited to the amount you paid for the service. We are not liable for any indirect, incidental, or consequential damages.

Termination

We may terminate or suspend your account at any time for violations of these terms. You may terminate your account at any time.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our service.

Contact Information

If you have any questions about these Terms of Service, please contact us at [email protected]