Credits & Billing Guide
Everything you need to know about managing credits, payments, and billing
How Credits Work
Never Expire
Credits never expire once purchased. Use them anytime.
Auto Refund
Automatic refund if video generation fails.
No Refund Success
Successfully generated videos cannot be refunded.
Secure Payment
All payments processed securely through Stripe.
Available Credit Packages
Starter Pack
Perfect for trying out the platform
Standard Pack
Best balance of price and quantity
Billing FAQ
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through Stripe. All transactions are secure and encrypted.
Can I get invoices for my purchases?
Yes, Stripe automatically sends email receipts for all purchases. You can also access detailed billing information through the Stripe customer portal.
What is your refund policy?
Credits are automatically refunded only if video generation fails. Successfully used credits cannot be refunded. For payment issues, contact support within 7 days.
Who do I contact for billing support?
For billing issues, contact our support team at [email protected] or use the contact form. Include your order details for faster assistance.
Smart Credit Usage Tips
Get the most value from your credits with these best practices
β Recommended
- β’ Test prompts with FAST mode first
- β’ Use HIGH mode for final videos
- β’ Try free credits before purchasing
β Avoid
- β’ Using HIGH mode for testing
- β’ Generating with unclear prompts
- β’ Purchasing without a plan